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How to Ensure Broker Server and MetaAPI Region Match

Choose the Right Broker Server for Seamless Trading

Why Your Broker Server Region Matters

To ensure your trading signals execute flawlessly, you need to connect your MetaTrader account to a broker server in the right region.

Our system works optimally with servers located in:

  • 🇺🇸 New York (Americas)
  • 🇬🇧 London (Europe/Asia/Africa)

Wrong server region = Connection issues, failed trades, and frustration ❌

Step 1: Choose Your Region

Where are you located?

🌎 Americas (US, Canada, Mexico, Brazil, etc.)

→ Use New York servers

🌍 Europe/Asia/Africa (UK, Germany, India, Australia, etc.)

→ Use London servers

Step 2: Create Demo Account on Correct Server

Most connection issues are solved by simply creating a new demo account on the right server. This takes 2 minutes and requires no technical knowledge.

🇺🇸 Americas → Use these servers:

  • ICMarkets-Live01
  • ICMarkets-Live02

🇬🇧 Europe/Asia/Africa → Use these servers:

  • ICMarketsSC-Demo (for demo)
  • ICMarketsSC-Live (for live)

XM Global

🇺🇸 Americas → Use these servers:

  • XMGlobal-Real 1
  • XMGlobal-Real 2

🇬🇧 Europe/Asia/Africa → Use these servers:

  • XMGlobal-Real 17
  • XMGlobal-Real 18

Other Brokers

  • Pepperstone: Pepperstone-Live (NY) or PepperstoneLtd-Live01 (London)
  • FTMO: FTMO-Server1-Live (NY)

Step 3: How to Create New Demo Account

IC Markets Example:

  1. Go to broker's demo signup page
  2. Important: During signup, look for "Server" selection
  3. Choose the server from our recommendations above
  4. Complete signup and get your new login credentials
  5. Use these new credentials in our app

Option B: Through MetaTrader Platform

  1. Open MetaTrader 4 or 5
  2. Click "File" → "Open an Account"
  3. Search for your broker name
  4. Select "Open a demo account"
  5. Important: Choose the recommended server from our list
  6. Complete the form and get your credentials

Step 4: Test Your Connection

After creating your demo account:

  1. Login to MetaTrader with your new credentials
  2. Check connection status (bottom right corner)
  3. Should show: Connected with low ping (<100ms)
  4. Enter your new login details in our app
  5. Test trading signals - they should execute quickly

What If You Already Have an Account?

For Demo Accounts:

✅ Simple: Just create a new demo on the correct server (keeps your old one too)

For Live Accounts:

📧 Contact your broker to request server migration:

Message Template:

"Hi, I need to migrate my live account to your [New York/London] server for API compatibility. Can you move me to [Server Name from our list]? This is for MetaAPI integration."

How to Check Your Current Server

In MetaTrader:

  1. Look at bottom right corner - shows current server
  2. Or go to Tools → Options → Server

Good server names contain: ✅ NY, New York, London, Live01, Live02, SC-, Ltd

Avoid server names with: ❌ Tokyo, Sydney, Asia, Singapore, JP, AU

Quick Fix for Common Issues

"Connection timeout" or "Failed to connect"

→ Your server is likely in the wrong region

→ Solution: Create new demo on recommended server

"Trading signals not executing"

→ High latency due to server location

→ Solution: Switch to New York or London server

"Account not found" errors

→ Region mismatch between your server and our system

→ Solution: Use servers from our recommended list

Success Checklist

Before connecting to our trading system:

  • [ ] Located your region (Americas = NY, Others = London)
  • [ ] Found your broker in our server recommendations
  • [ ] Created demo account on the correct server
  • [ ] Tested MetaTrader connection (shows connected with low ping)
  • [ ] Ready to enter credentials in our app

Still Having Issues?

If you've followed this guide and still experience problems:

  1. Double-check your server name matches our recommendations exactly
  2. Try creating demo with a different recommended server for your region
  3. Test your internet connection to ensure it's stable
  4. Contact our support with your specific server name

Why This Matters

Correct server region = Instant signal execution + Reliable trading

Wrong server region = Delays, failures, and missed opportunities

Taking 2 minutes to set up the right server now saves hours of frustration later.


Ready to get started? Create your demo account on the recommended server for your region and enjoy seamless trading! 🚀

Updated on: 28/07/2025

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